Purpose of Services

Counselling sessions provide therapeutic support for adults. The 15‑minute initial session is an introductory conversation only; no assessment, diagnosis, or therapeutic intervention is provided during this time.

Confidentiality

All sessions are confidential. Information is only shared when required by law or when there is a serious and immediate risk of harm. These limits will be discussed in your first full session.

Privacy & Records

Client information is stored securely in line with Australian privacy requirements. Notes are kept confidential and used solely for therapeutic purposes.

Fees & Payment

Fees apply to all counselling sessions except the 15‑minute initial session, which is free of charge. Payment is due on the day of service unless otherwise arranged.

Cancellations & Missed Sessions

Cancellations made with less than 24 hours’ notice may incur the full session fee. Missed sessions without notice are charged at the full rate.

Suitability & Scope

Counselling is not a crisis service. If you are in immediate distress or at risk, please contact emergency or crisis supports. Counselling may not be suitable for all presentations; if another service is more appropriate, referrals can be discussed.

Telehealth

Telehealth sessions require a private, stable environment. If connection issues prevent a session from continuing, we will reschedule.

Consent to Engage

By booking a session, you agree to these terms and conditions and consent to engage in counselling within this framework.

About Me

I’m Laura Goodall, a counsellor and Behavioural Scientist with a Master of Counselling and a Bachelor of Behavioural Science (Counselling minor). I bring over 20 years of experience supporting people and families across community, early childhood, and therapeutic settings. My skills include person‑centred practice, trauma‑aware support, ACT, DBT, CBT, Narrative Therapy, emotional regulation, stress and burnout recovery, and guiding people through life transitions with compassion and clarity.

I offer a warm, steady presence and a safe space for people to explore their experiences and reconnect with their strengths.

A woman with glasses and shoulder-length brown hair is sitting on a carpeted floor, leaning against a couch while working on a laptop. She is wearing a green shirt and black socks, with her legs bent and one arm resting on the sofa. The room has bookshelves, plants, a lamp, and framed artwork on the wall.